It's very important that you put your pen cap on every time you use your pen. After 20+ strokes, shake pen and let sit upside down for a period of time (20-30 minutes) so the wick can soak up more makeup ink.
Our pens come with skin-friendly ink that you apply to your eyebrows through our precision wick. The wick soaks up the ink inside of the pen. If your pen seems to have dried out please shake well and let sit upside down for 30+ minutes. This will allow the pen to soak up ink.
We accept returns within 10 calendar days of delivery. If you initiate your return within 10 days of delivery, upon receipt of the returned product, we will process your refund equal 100% of the purchase price minus any shipping charges within 2 business days. Please note depending on your bank or credit card company, it may take up to 7 business days for funds to appear on your account.
If you'd like to return a product please visit this page.
We ship from multiple warehouses around the world depending on where you live. We process your order and ship within two (2) days. Our products are nicely shipped with quality packaging to ensure they don't get damaged in the mail.